Contact Us

WhatsApp is the fastest route: your message reaches the local support team directly and the average reply time is a few minutes, including overnight. Use it to open an account, get the club joining code, or solve a live issue while you are seated at a table.

Telegram suits players who want tournament updates, schedule changes and club announcements without sharing a phone number. The on-site form is for when typing now is inconvenient — leave a name and number and we call back at a time that works for you.

To shorten the process, include your first name, whether you already have a ClubGG account, the format you care about (Hold'em, Omaha, tournaments or cash) and the buy-in level you are comfortable with. With that we place you in the right club on the first try, with no table hopping later.

For a technical issue, a screenshot, your platform username and the exact time let us check the hand against the logs and come back with a precise answer.

Support runs around the clock, every day of the week. During peak hours (20:00–02:00 Israel time) replies are nearly instant, because those are the main tournament hours. Requests sent between 03:00 and 09:00 are handled in order of arrival and are usually answered within an hour.

Joining the club and receiving a Club ID, installing ClubGG on Windows, macOS, Android or iOS, deposits and withdrawals, questions about tournament structure or rake, changing your table nickname, personal limit requests and responsible-gaming questions.

If you have not joined yet, read the joining guide and the FAQ first — most questions are answered there in under a minute.

Your name and phone number are used only to contact you and add you to the club. We do not sell or pass details to third parties, we do not send marketing without consent, and you can ask for full deletion at any point through the same channel you used to reach us.

The service is for players aged 18 and over only. You can ask us for a daily buy-in cap, a temporary account freeze or a full block — we apply it immediately and without questions. More detail and help resources are on the responsible gaming page.